Heritage Brazil accepts returns of non-discounted in-stock pieces ordered online via heritagebrazil.com, or in person in our showroom, within a period of 10 days from the date of purchase.
In-stock products must be returned in new condition, in their original packaging or better, for a refund, exchange, or store credit. All returns must be approved via a Return Authorization, which you can request via our Contact page, and will be subject to a 25% restocking fee and return delivery fees. To request a Return Authorization, email firstname.lastname@example.org within 10 business days of delivery with your order information and the details of your return request. Further instructions will be provided with an approved Return Authorization on how to return your item. Items not received in original condition or packaging will not be accepted. Once the item(s) has been received by us and passed inspection by our Receiving Team, Customer Service will contact you with details on your credit and/or the next steps.
After 10 days, no return, exchange or refund will be granted.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Custom and Made-to-Order Furniture
All made-to-order furniture order is final; no returns will be granted.
We offer a company credit only for items purchased from our inventory within a period of 10 days from the date of purchase. A 25% restocking fee will apply if the return is due to no fault of ours.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If we decide that a refund is due, and this is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
If you are shipping an expensive item, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange an item, notify us first. If you would like to upgrade to a different item, email us and we will inform you the next step on how to upgrade.
Get in touch: Please contact us through our Contact page on our website.