POLICY
By submitting an order, clients warrants to be a valid retail business, or a licensed interior designer making wholesale purchases for resale, and accepts the terms and conditions of this agreement in its totality. Any misleading information provided by the client on this matter constitutes fraud and is subject to legal sanctions.
To that effect, Trade clients must supply us with a blanket RESALE CERTIFICATE which will be kept in our files for tax authorities’ purposes.
Non-Trade clients (retail) will be charged applicable sales taxes for each sale with no exception.

ORDER PROCESSING AND PAYMENT
Orders will be processed when a non-refundable 50% deposit has been received and all required paperwork has been submitted and confirmed by Heritage Brazil or its agents. The acceptance of a Heritage Brazil’s sales order and receipt of full payment implies the automatic and unconditional acceptance of the sales order terms and conditions. We mutually agree that a facsimile and/or email signature shall be valid and binding as an original signature.
For orders totaling $5,000 or less, payment shall be submitted in full, inclusive of any delivery fees and/or applicable taxes. For orders over $5,000 a non-refundable 50% deposit shall be submitted to start the order and the balance, inclusive of all delivery fees, paid to release from the factory. Payment is accepted via credit card, wire transfer, check, or ACH.
All check payments are to be made payable to Heritage Brazil. Should a check be provided as payment, an order will be generated once funds have cleared. In the event of a returned check, a Not Sufficient Funds (NSF) fee of fifty dollars ($50) will be applied to the order.

ORDER CANCELLATION OR AMENDMENTS
All goods are custom made-to-order and non-returnable. Orders can be cancelled within three (3) days of receipt of payment and no cancellation will be accepted after that.
In the eventuality a custom order is cancelled after the three day grace period, the 50% deposit will not qualify for refund and will be kept by Heritage Brazil.
In the same manner, The 50% deposit will be kept on all returns of non-defective merchandise.

If a stock order is cancelled or amended after three (3) calendar days, a twenty five percent (25%) restocking fee will apply.

Orders cannot be cancelled or amended once production has begun. Production refers to the acceptance and processing of a purchase order, the procurement, processing or manipulation of components and materials for said purchase order. Any changes made to a purchase order after its factory confirmation, either to production specifications or dimensions, may increase the lead time and alter pricing. No changes will be accepted after three (3) calendar days from payment remittance.
Changes must be submitted in writing or via current means available. Once received, reviewed and approved, a signed copy of the amended order must be provided to release production holds and move forward with the requested changes.

MANUFACTURING LEAD TIMES
Manufacturing times will vary in respect to each item, quantities requested and material availability. All quoted completion dates are estimates only and Heritage Brazil will not be held liable for delays in production, shipment or delivery for any force majeure, or cause beyond manufacturer’s reasonable control.
Fabrication lead time of a standard order begins once the purchase order is submitted, is confirmed with the manufacturing facility and payment/deposit is received. Partial purchase orders missing information will not be accepted or processed by the factory.

DELIVERY
Upon delivery, the Purchaser or a trusted agent shall immediately inspect merchandise received. By signing acceptance of the delivery from the carrier on the Bill of Lading or delivery ticket, the Purchaser acknowledges that the product(s) have been received in good condition. It is the Purchaser’s responsibility to confirm all items will fit into access corridors, elevators, stairwells and hallways. Heritage Brazil assumes no responsibility for Purchaser negligence in measuring said access prior to submitting payment and purchase order.
Heritage Brazil will use commercially reasonable efforts to meet anticipated delivery dates but shall not be held liable for any breach of contract or responsible for any costs or expenses incurred by the Purchaser as a result of delivery delays.
Upon delivery, packaging must be inspected to ensure no damage occurred during transit. If a box appears to be damaged, it should be immediately opened, and product inspected. Any apparent damage must be photographed and noted on the Bill of Lading prior to the delivery team leaving the premises. Heritage Brazil will repair or replace any merchandise that is defective or damaged in transit. To request replacement or repair, the Purchaser must note visible damage on the Bill of Lading, photograph the damaged item, photograph the exterior and interior of the associated packaging material, retain packaging material and any additional evidence against the carrier, and notify Heritage Brazil in writing within 48 hours of receipt.

STORAGE
If the customer is away or unable, for any reason, to receive the delivery of their order, Heritage Brazil will store the goods for a period of one week without charge.
Delivery and Storage fees are assessed per item and will vary based on port of call. After the complimentary one-week period, a $200 monthly storage fee will be assessed and must be paid prior to the merchandise being released and scheduled for delivery.
Heritage Brazil may store merchandise on behalf of a client, at client’s expense, for a total of one month before further accommodations must be made or the goods liquidated.

LIMITED WARRANTY AGAINST MANUFACTURER DEFECTS
Heritage Brazil supports all manufacturer warranties.
In the event that your merchandise develops a defect within the warranty period from the date of shipment, Heritage Brazil must be notified in writing immediately, providing the invoice number and/or date of purchase. You also agree to let a representative or agent of Heritage Brazil inspect the claimed defect or return the goods to us at Purchaser’s cost, for examination. Should the manufacturer agree with your claim, they will either repair or replace the defective product.

INTELLECTUAL PROPERTY RIGHTS
All information concerning Heritage Brazil’s products, including photos, sales materials or product design is subject to trademark, service mark, trade dress, copyright and other intellectual property rights held by Heritage Brazil and may not be used in any way without our written consent.